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Elements and Performance Criteria

1. Map the value stream
   • Liaise with stakeholders to capture the office-related activities for each step in the value stream
   • Liaise with stakeholders to document the flow of content information, materials and process information through the value stream
   • Develop a visual representation, in hard copy or using software, of the value stream current state
2. Identify a value stream
   • Identify office deliverables the value stream applies to
3. Identify ultimate customers
4. Identify ultimate suppliers
5. Identify the office processes that contribute to achieving the deliverables
6. Identify stakeholders to participate in the mapping
7. Identify sources of information to populate and validate the map
   • Liaise with stakeholders to capture the office-related activities for each step in the value stream
8. Liaise with stakeholders to document the flow of content information, materials and process information through the value stream
9. Develop a visual representation, in hard copy or using software, of the value stream current state
10. Analyse the value stream
    • Examine each step in the value stream to identify the value added for the customer
11. Measure and document performance along the value stream
12. Identify where value stream improvements can be made
13. Select which improvements will deliver the most value to the customer
14. Develop improvement plan
    • Decide the order in which to implement the improvements
15. Identify actions and resources needed to make the improvements
16. Liaise with management to gain approval and budget for implementation of improvements

Range Statement

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